NetApp Data Center Maintenance
Our proactive NetApp third-party maintenance (TPM) support minimizes data center disruptions and maximizes uptime.
NetApp Storage Support
Leverage effective and expert NetApp third-party support
Your time is valuable. Rely on our exceptional NetApp data center solutions to reduce risks, address inefficiencies and streamline operations.
Responsive support
24/7×365 customer assistance and onsite service
Greater flexibility
User-friendly, adjustable terms and agreements
Dedicated engineers
Knowledgeable primary and secondary engineers
Data-driven reliability
Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®
Adaptable coverage
Warranty, post-warranty, gap and EOSL support options
Transform your storage support strategy
1500+
NetApp products on contract
30+
years of experience
30-minute
service callback from engineer
*10-minute average
97%
first-trip repair success
Understand your NetApp hardware life cycles
Evaluate your hardware support options by identifying the IT equipment life cycle stage.
0–3 Years
OEM support
Warranties are typically bundled with equipment and vary between 1–3 years
9–12+ Years
End of Service Life (EOSL)
The OEM no longer produces, develops, updates or supports equipment
3–6 Years
Post-warranty support
Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires
6–9 Years
End of Life (EOL)
The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced
All supported NetApp products
FAS Filer
SolidFire
VTL
*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.
What our customers are saying
“Service Express is easy to work with, the support team is proactive, responsible and knowledgeable, and it is all provided at a great rate!”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Service Express Provides Fast Support With Noticeable Hardware Cost Reductions
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Swift Service and Seamless Contract Renewals
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Service Express Boosts Infrastructure Lifespan with Cost-Effective Solutions
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Service has always been consistent and they have provided fast results.
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Service Express continues to deliver on its promise to provide excellent service.
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
NetApp maintenance FAQ
There’s an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most NetApp equipment remains reliable for over 10 years.
Yes. Our NetApp third-party maintenance includes support for warranty, post-warranty, EOL and EOSL equipment. Regardless of where your hardware is in the product life cycle, our team can help you make the best decision for your performance, capacity and compatibility needs.
Yes. Easily make changes to your coverage without penalty, with additional benefits including:
- Adjustable terms
- Customized billing
- Customized SLAs
- Dedicated account team
- Gap coverage
- Transparent pricing
Support options to meet your service needs
24/7×365
4-hour onsite response 365 days a year
Same business day
4-hour onsite response on business days, including holidays
Next business day
8-hour onsite response on business days, including holidays
Custom
Connect with us to build a solution to meet your needs.
Featured resources
Case Studies • 2 min read
Global media company increases uptime and savings with third-party maintenance (TPM)
Articles & Insights • 6 min read
Reports • 2 min read
Articles & Insights • 4 min read
What the reliability bathtub curve means for your hardware refresh cycles
