Data Centre Maintenance
Solve downtime disruptions, service roadblocks and budget constraints with expert third-party maintenance (TPM) solutions.
Support Strategy
Stop settling for a less effective maintenance strategy
You’ve invested significant time, money and plans into your data centres. Yet the traditional OEM support model can limit you.
Once the service warranty expires, you’re:
Overspending on maintenance
Locked into an unforgiving post-warranty contract
Refreshing hardware sooner than necessary
In the end, you settle for less.
Drive better results with flexible third-party maintenance
Add TPM solutions to your support strategy to improve the ROI for your server, storage and network equipment.
Advantages include:
Optimising your CapEx and OpEx spend
Aligning coverage to changing needs
More control of your hardware refresh cycles
Reducing your carbon footprint
Multivendor Maintenance
Meet your needs with our expert support
You can rely on our TPM solutions with new, post-warranty, gap and EOL & EOSL maintenance for trusted server, storage and network service.
Maximise Your IT Infrastructure
Extend the life of your equipment
Did you know that equipment often continues to perform well and experiences fewer issues over time? We help you keep your data centre assets working with support that makes a longer life cycle possible.
Read More:
Service
Eliminate bad days in the data centre
You can expect faster resolutions and outstanding reliability from our maintenance experts. We excel at service because it’s what we do best.
See why our customers are so happy
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Service Express Provides Fast Support With Noticeable Hardware Cost Reductions
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Swift Service and Seamless Contract Renewals
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Service Express Boosts Infrastructure Lifespan with Cost-Effective Solutions
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Service has always been consistent and they have provided fast results.
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Service Express continues to deliver on its promise to provide excellent service.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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Video • 2 Min
Downtime doesn’t stand a chance
How do we fight downtime for you? With a winning combination of parts, processes and people.
Data Centre Maintenance FAQ
Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.
Learn more about third-party maintenance in the data centre.
The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting edge technology, and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.
We operate differently. Our focus is on helping IT professionals optimise their investment in OEM equipment and solutions as effectively and as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.
Our engineers are equipped with the knowledge, parts inventory strategy, and advanced tools to meet, if not exceed, OEM engineer capabilities.
High service expectations are the norm as our engineers deliver multiplatform support in data centres worldwide. Technical expertise is built through experience in the field and annual training in our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialised hands on training, data-driven service insights, and level three support from our Field Technical Operations team whenever needed.
The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mindset to meet your service and business needs.
Yes, we provide support for several operating systems. View an updated list of our supported products.
Our Third-Party Software Support service includes 24/7×365 remote support, access to our dedicated software support team, service callback within 30 minutes and more.
Connect with us for information about our software maintenance capabilities.
Featured resources
Videos • 28 min watch
Webinar: How to maximise your service with hardware monitoring
Reports • 2 min read
Articles & Insights • 4 min read
What the reliability bathtub curve means for your hardware refresh cycles
Videos • 6 min watch
