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GRAND RAPIDS, Mich., December 4, 2024 — Service Express, an industry-leading data center and infrastructure solutions provider, announces the acquisition of Mid-Range, a managed infrastructure solutions provider based in the Greater Toronto Area. The strategic move supports Service Express’ expansion into Toronto, allowing the company to broaden its reach and better serve its Canadian customer base.  
 
The acquisition unites two industry experts committed to delivering outstanding customer service and technical expertise. Mid-Range brings over 35 years of experience providing private and managed cloud, managed infrastructure, professional services and more as one of Canada’s largest IBM Gold Business Partners.  
 
“This is an important milestone for Service Express as we expand our presence and capabilities in Canada,” said Ron Alvesteffer, President & CEO of Service Express. “Mid-Range brings decades of expertise and a strong reputation to Service Express. Together, we will build upon our strong foundation to deliver even greater value for our customers. I’m excited to welcome the talented Mid-Range team to Service Express as we expand globally and help organizations solve their IT challenges.” 
 
“This is a complementary and synergetic transaction for Mid-Range and Service Express,” said Daniel Duffy, President of Mid-Range. “Integrating our technical teams will deepen and broaden our existing services with more geographic flexibility and efficiency in our IBM Power i, AIX, Linux, x86 infrastructure and cloud offerings. Our full suite of JD Edwards offerings, from sales to consulting and implementation, topped off by our managed CNC support, will add to our combined suite of services.” 
 
“Our sales and support staff will have additional growth opportunities with Service Express that we could not provide at Mid-Range. In addition to our people, our customers and the Canadian marketplace will now have access to industry-leading third-party maintenance and additional services for their infrastructure. With almost four decades behind us, we’re looking forward to what’s in store for the future.”  
 
The acquisition of Mid-Range brings the following to Service Express:    

• Expanded service offerings: Customers will gain access to additional services offered by Mid-Range, including Managed On-Premises, Cloud Hosting, Colocation, JD Edwards ERP Management, Hardware Solutions and more.  

• Enhanced capacity and infrastructure: Mid-Range maintains Tier II and Tier III data center facilities located in the Greater Toronto Area to support Managed Infrastructure Services and Cloud offerings.  

• Technical expertise and OEM partnerships: The acquisition brings over 50 experienced sales and service professionals and partnerships with IBM, Oracle Veeam, HPE and Lenovo.  
   

Service Express offers over 30 years of industry-leading experience to the Canadian market. The company leverages multivendor expertise, a reliable global hardware distribution network and its proprietary technology, ExpressConnect®, to provide tools to automate support in the data center. Customers will benefit from OnDeck® Predictive Sparing®, which ensures the right parts are available before a failure occurs to drive quick first-trip resolutions. Through this investment, Service Express will deliver its extensive service portfolio comprised of Data Center Maintenance, Managed Infrastructure Services and Hardware Solutions to customers located in Canada.  
 
CCC Investment Banking, Canham, Rogers and Holmberg Watson advised Mid-Range. Warburg Pincus, Plante Moran and Stikeman Elliot advised Service Express. 

 
About Mid-Range 

Mid-Range is a Gold IBM Business Partner specializing in cloud, managed infrastructure, professional services and more. Since 1988, Mid-Range has served customers of all sizes and industries across North America. For more information, visit midrange.ca.  
 

About Service Express 

Service Express is a leading data center solutions provider specializing in multivendor maintenance, managed infrastructure and hardware services. For more than 30 years, Service Express has worked alongside organizations worldwide to deliver results by maximizing infrastructure investments, refining IT strategies and adapting to evolving demands. Service Express continues to be recognized for its commitment to providing long-term, people-powered solutions that build lasting relationships and exceed expectations. For more information, visit serviceexpress.com. 

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• Skip placing service calls with 24/7 automated support.  
• Easily schedule engineer callbacks, upload documents, collaborate directly with engineers and manage real-time ticket status, all in one centralised location. 
• View the big picture with a customised dashboard highlighting equipment coverage, warranties, service insights, tickets and more.  
• Increase efficiency by leveraging the power of existing monitoring and ticketing solutions by integrating ExpressConnect with the top systems, including ServiceNow, SolarWinds, Dell OpenManage, HPE OneView and others.  

 
“We developed ExpressConnect to help IT teams increase productivity, automate support and access the valuable information they need all in one place,” said Nick Monaco, Global VP of Service at Service Express. “ExpressConnect includes monitoring with automated ticketing and robust machine learning to ensure quick, reliable service while eliminating the need to manually discover failures and request service.” 
 
Current users of ExpressConnect state that the platform is simple to use, provides valuable insights and has improved operational efficiencies. ExpressConnect takes the manual work out of managing data centre maintenance so IT teams can spend time on critical initiatives.  
 
ExpressConnect complements Service Express’ data centre maintenance offerings and comes at no additional cost to ensure customers receive exceptional support.  

Learn more about ExpressConnect: serviceexpress.com/uk/expressconnect/ 

About Service Express 

Service Express is an industry-leading data centre and managed infrastructure solutions provider specialising in multivendor maintenance, hardware and managed infrastructure services. Companies around the globe trust Service Express to deliver reliable, expert and end-to-end support for their critical infrastructure.  
 
For more information, visit serviceexpress.com/uk. 

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BEDFORD, UK, November 16, 2023 — Service Express, an industry-leading data centre and managed infrastructure solutions provider, has announced that its new Specialty Cloud for IBM Power solution is now available in Europe. The fully managed solution helps companies migrate their existing IBM Power workloads, applications and configurations to a single-point cloud solution.

Service Express developed the Specialty Cloud solution to streamline the cloud adoption process by reducing migration time, budget and resource investments. Built on IBM Power10, the Specialty Cloud solution offers exceptional performance for demanding workloads and seamless integration with other cloud services to create a custom environment that meets flexibility and mobility needs.

“We’re thrilled to offer new and existing customers the benefits of IBM’s innovative technologies with our Specialty Cloud solution,” said Nick Ockwell, Service Express Chief Information Officer. “The latest solution assists organisations with moving workloads from legacy systems to IBM’s state-of-the-art infrastructure while the Service Express team handles the migration.”

The fully managed solution lessens the need for internal teams to oversee physical infrastructure, operating system upgrades, backups, connectivity and security, allowing companies to better utilise resources. Service Express’ experienced and certified professionals manage the day-to-day responsibilities and provide hands-on support so companies can focus on their business objectives.

“At Service Express, we have an ongoing commitment to innovation. Not only do we develop services and solutions for today’s requirements, but we want to stay on top of what’s coming tomorrow,” said Ockwell.

Service Express offers a comprehensive portfolio of services, including data centre maintenance, hardware and managed infrastructure services. Adding Specialty Cloud to the company’s portfolio enables organisations to embark on their cloud journey with an all-in-one solution with Managed Operating Systems, Connectivity, Infrastructure Security, Infrastructure as a Service (IaaS) and Backup and Recovery.

“We look forward to our continued partnership with IBM to evolve this solution and provide a portfolio of end-to-end data centre and managed infrastructure solutions,” said Ockwell.

Discover more about the latest solution at https://serviceexpress.com/uk/specialty-cloud-for-ibm-power/

About Service Express

Service Express is an industry-leading data centre and managed infrastructure solutions provider specialising in multivendor maintenance, hardware and managed infrastructure services. Companies around the globe trust Service Express to deliver reliable, expert and end-to-end support for their critical infrastructure.

For more information, visit serviceexpress.com/uk/.

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About Service Express

Service Express is an industry-leading data centre solutions provider specialising in global multivendor maintenance and managed infrastructure solutions. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com/uk.

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Agile Equity served as the financial advisor to ServIQ. For more information about Service Express and the company’s solutions, visit serviceexpress.com/uk. 

About Service Express  
Service Express is an industry-leading data centre solutions provider specialising in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams to automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com/uk.  

About ServIQ 
ServIQ is a data centre support provider specialising in third-party maintenance, managed services, hardware solutions and more. Since 2004, the company has transformed how organisations purchase, maintain and upgrade IT equipment. ServIQ works alongside some of the world’s largest brands and Fortune 500 customers. For more information, visit serviq.com. 

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Company’s world-renowned and unrivalled IT expertise now available across Ireland with engineers in a new Dublin base 

BEDFORD, United Kingdom/DUBLIN, Ireland, March 1, 2023 — Service Express today announces the opening of its new base in Dublin, Ireland. The data centre solutions provider strengthens its position in Ireland, complementing existing business relationships and building on three decades of experience providing IT infrastructure and managed services solutions. 

Ireland has a thriving technology sector and is regarded as one of Europe’s key tech hubs, with many world-leading names such as IBM, Intel and Oracle having a presence in the country. Establishing the new site leads to increased service coverage for customers and partners of Service Express.

“We’re delighted to extend our services into Ireland,” said Ron Alvesteffer, President and CEO of Service Express. “Our world-class IT infrastructure solutions can now be delivered directly to Irish businesses across all industries, and we look forward to deepening our relationship with our current customers and partners in Ireland.”

“I’m truly confident businesses and organisations across Ireland, our nearest neighbour and a crucial area for business technology, will enjoy our unrivalled customer service,” said Carole Gilkes, Customer Director of Service Express Europe.  

“Ireland has a strong reputation for IT hardware and software engineers, and we’re delighted to have the opportunity to expand our engineering capability to support customers into Ireland. We have customers across many key industries in Ireland, such as financial services, retail and pharmaceutical industries. We plan to grow our engineering operations in Ireland as we expand this business. Our engineers have expertise with major technology companies such as IBM.”

Service Express established a presence in Europe in 2020 with offices in Bedford, London and Wetherby. The IT infrastructure support and managed services specialist has a strategy to continue to grow its operations across Europe over the next few years.

About Service Express

Service Express is an international company headquartered in Grand Rapids, Michigan, with European headquarters in Bedford, UK. Service Express is an industry-leading IT infrastructure solutions provider specialising in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express helps IT teams to manage their IT infrastructure and to automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com/uk.

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Ockwell has over 30 years of experience in global IT leadership, organisational transformation, defining IT strategies and leading companies to meet significant change and growth objectives.

“I’m thrilled to announce the addition of Nick to our executive team,” said Ron Alvesteffer, President & CEO of Service Express. “Nick brings the right experience and a track record of developing and transforming teams by focusing on people, processes, and technology. Nick will be instrumental in helping us expand our global footprint while creating the best experience for our customers, partners and employees.”

Before joining Service Express, Ockwell held CIO roles at Solifi, Ally Financial Services and Exeter Finance, where he led significant IT transformation initiatives to support rapidly growing companies.

“Service Express’ people-first philosophy was one of the many reasons why I decided to join the leadership team,” said Ockwell. “Many companies say they care about people; the difference at Service Express is that you see people truly living and breathing it every day. I’m looking forward to bringing my expertise to build momentum as we expand into Europe and bring end-to-end solutions to our customers around the world.”

About Service Express

Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com/uk. 

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Service Express Cloud Infrastructure to Host Infor’s IBM Power-based ERP Platforms

Service Express, the leading global data centre solutions provider, has won a contract to host a range of Infor’s IBM Power-based ERP solutions across Europe. The agreement provides cloud hosting for the following Infor IBM-based platforms:

• System21
• Infor XA
• Infor LX

As these products run on the IBM i operating system, they will be hosted in Service Express’ Specialty Cloud. This extremely powerful and flexible service is already home to over 150 IBM Power Systems. The cloud environment is housed in a data centre with world-leading industry credentials and security certifications.

The partnership now offers Infor’s European users of its ERP products a Software as a Service (SaaS) option. For those with ageing hardware, this coverage extends longevity for their application and provides peace of mind.

Service Express has extensive experience serving many enterprise-class companies using Infor ERP software. Specialty Cloud for IBM Power is a proven, trusted and scalable solution housed in some of Europe’s most sustainable data centres. The partnership also extends Infor’s ERP SaaS coverage to another continent.

Learn more about Service Express’ agile enterprise cloud infrastructure.

About Service Express

Service Express is an industry-leading data centre solutions provider specialising in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com/uk.

About Infor

Infor is a global leader in business cloud software specialized by industry. We develop complete solutions for our focus industries. Infor’s mission-critical enterprise applications and services are designed to deliver sustainable operational advantages with security and faster time to value. Over 60,000 organisations in more than 175 countries rely on Infor’s 17,000 employees to help achieve their business goals. As a Koch company, our financial strength, ownership structure, and long-term view empower us to foster enduring, mutually beneficial relationships with our customers. Visit www.infor.com.

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Service Express has recently strengthened its partnership with Veeam with the launch of x86 Backup and Recovery service powered by Veeam.  

With 31% of businesses and 26% of charities reporting attempted cyberattacks at least once a week, cyber defence is unsurprisingly a big topic. Service Express’  x86 Backup and Recovery service powered by Veeam allows businesses peace of mind that they can bounce back if an attack happens.  

The x86 Backup and Recovery service powered by Veeam can be delivered in two ways, Backup as a Service (BaaS) or Disaster Recovery as a Service (DRaaS). The BaaS offering gives organisations access to an off-site repository and Veeam Cloud Connect endpoint with Service Express. Backup jobs can be managed by Service Express or in-house teams, with regular testing of available backups.  

Service Express’ DraaS offering, combined with BaaS, provides teams with the ability to restore backup data to the x86 platform. This will allow businesses to return to operations with less impact on the business, all orchestrated by Service Express’ dedicated and experienced Disaster Recovery staff.  

Learn more about Backup and Recovery with Service Express. 

About Service Express 
Service Express is an industry-leading data centre solutions provider specializing in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions, and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com/uk. 

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BEDFORD, UK., [17 October 2022] – Service Express has secured a position on CCS’s G-Cloud 13 framework, offering a range of cloud services and support to all UK public bodies and public sector organisations. 

Opening up to this part of the market is a natural progression for us. Through our extensive controls and many industry-leading certifications, our solutions are a perfect fit for organisations within the public sector. We’re highly acclaimed for our aptitude and services around security and compliance, which is of great appeal to government agencies. 

G-Cloud was created by the UK Government as a way for public sector organisations to achieve cost savings through the adoption of cloud technology. The G-Cloud 13 framework is expected to go live on Wednesday, 9th November 2022. 

An unrivalled cloud offering for the public sector. “It made sense to open up to another part of the market that, traditionally, we would have been excluded from,” remarked Service Express’ Customer Sales Director, Chris Smith. “That’s not to say we don’t do business with government organisations, but now they’re compelled to go through these framework agreements. G-Cloud 13 opens a new marketplace for Service Express, the other part of it is there is a level of credibility that comes with the process and acceptance. It is like going through one big RFP.” 

One major speciality that Service Express is renowned for, is the capability to rapidly and smoothly migrate SAP databases to the cloud, with an upgrade to S/4HANA. 

“A lot of organisations – like government agencies – are using SAP. They’ll be facing the challenges that all SAP users will face coming into 2025, which means they’ll have to use SAP HANA,” explains Smith. “That’s something we can help them with, Specialty Cloud for IBM Power is designed to tackle those challenges.” 

“Nobody provides IBM Power Systems on the cloud, alongside x86, with such a wide degree of flexibility. Combine that with SAP HANA and we’ve got a G-Cloud 13 offering that is simply unparalleled.” 

Learn more about Specialty Cloud for IBM Power. 

About Service Express 
 
Service Express is an industry-leading data centre solutions provider specialising in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com/uk.  

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