Service Express Canada Anti-Spam Commitment

Service Express Canada (“Service Express”) is committed to providing transparency to external parties regarding the compliance of its electronic communications with Canada’s Anti-Spam Legislation, and its relevant rules and regulations (“CASL”).

To that end, the Service Express Anti-Spam Commitment is a formal statement of rights and obligations made available to external parties to inform them of:

The responsible and transparent practices adopted by Service Express when electronically communicating with external parties;
Who they may contact at Service Express for any concern pertaining to electronic communications, and;
Where and how they may unsubscribe to any electronic communications from Service Express.

Application and Scope

This Anti-Spam Commitment applies to Service Express Canada.

This Anti-Spam Commitment generally applies to any commercial electronic messages (“CEM”) sent by Service Express to external parties and is completed by a range of business procedures, processes and policies to ensure that such messages comply with CASL. Service Express, in its electronic communications with external parties, has to comply with the rules established by CASL and enforced by the Canadian Radio-television and Telecommunications Commission (“CRTC”), the Competition Bureau, and the Privacy Commissioner of Canada. CASL regulates all CEMs, which are messages that include, among their purposes, the encouragement of participation in a commercial activity.

What is Service Express doing to comply with CASL?

In addition to this commitment, Service Express has undertaken the following initiatives to ensure that we are compliant with CASL.

Service Express has modified its email footer:

Service Express has modified its email footers to manage CASL’s content requirements. Under CASL, all CEMs sent must include certain prescribed content. For Example, Service Express must:

Clearly identify Service Express as the party sending the CEM;
Provide a method where the recipient can readily contact Service Express, such as a mailing address and one of:
- A telephone number with active response voicemail;
- An email address; or
- A web address; and
- Provide a working unsubscribe mechanism.

Service Express has incorporated unsubscribe mechanisms

Service Express has incorporated unsubscribe mechanisms into all relevant electronic communications, in order to manage CASL’s requirements. Under CASL, each CEM must provide a working unsubscribe mechanism, where the unsubscribe, the request must be processed within a maximum of ten (10) business days. As a consequence, Service Express has set up a uniform process in order to ensure that all unsubscribe requests are handled in an adequate and compliant way. You may at any time, unsubscribe from receiving CEMs from Service Express by following the process laid out in the CEMs, by using the Unsubscribe link in the CEM, or by contacting [email protected].

Why are you receiving a CEM from Service Express?

The types of CEM’s Service Express may send you from time to time could include the following:

CEMs sent out to current or potential clients by Service Express Marketing, e-business, customer experience departments, corporate sales team or any other department at Service Express. These CEMs may be sent for prospecting purposes or in order to answer a request for information or an inquiry;
CEMs sent to current or potential service providers by various Service Express units. For example, Service Express may contact potential employees electronically for recruitment purposes;
CEMs sent to current or potential business partners. For example, Service Express has various partnerships with, among others, recruitment agencies and business partners.

If you are receiving communications from our company but don’t believe you should be, please contact us at [email protected].

Can Service Express Send you an Electronic Message notwithstanding CASL?

If you are receiving electronic communication from Service Express, it may be a message that is exempt under CASL and would therefore not constitute a CEM. This could be the case if the message is one of the following:

You have a personal relationship with the Service Express employee who contacts you (meaning that you have previously had a direct, voluntary, two-way communication)’
You have a family relationship with the Service Express employee who contacted you by email;
The CEM is sent between Service Express and another business, where there is an ongoing relationship between Service Express and this other business. For example, a business partner or a service provider;
The CEM Was sent by Service Express to you, in order to respond to your own request or inquiry (for instance, you contacted Service Express and customer Support answered you via email);
The CEM was sent by Service Express to you, in order to enforce a legal right or obligation.

In certain situations, your consent is not required for certain types of messages sent by Mid-Rage, although you may still unsubscribe from the future transmission of similar messages. The type of message for which Service Express does not need your consent is an electronic message that:

Is sent once, following a referral by a current Service Express client, service provider, business partner, or employee who also has a personal, family, or business relationship with you;
Only provides you with a request for a quote or an estimate;
Only facilitates or confirms a transaction;
Relates to a warranty, product recall, safety or security information;
Only provides information about:
- Your ongoing use of Service Express services or products or ongoing purchases;
- Your ongoing Service Express client subscription or accounts (for instance, your contract coming to an end soon);
Constitutes the delivery of a Service Express product, good, or service (including updates and upgrades).

You may be contacted by a Service Express employee via social media if:

You are connected on the social network with this Service Express employee, or;
You have indicated through your preference settings that you are open to receiving messages about new business opportunities or ventures, or;
You have published your electronic address (for instance, on social media website) and have not indicated that you did not wish to receive CEM

In all cases, CEM sent must be in connection with your business role and function.

What do you do if you no longer wish to receive CEMs from Service Express?

At Service Express, we take compliance very seriously. You may unsubscribe at anytime from receiving CEMs here and we will remove you from our lists withing ten (10) business days.

Amendment of this Anti-Spam Commitment

From time to time, Service Express will review and update this Anti-Spam Commitment as required to keep current with applicable rules and regulations, new technologies, standards, our business practices, and external parties’ concerns. An up-to-date version of the Anti-Spam Commitment will be available at all times on this page. If the changes are significant, we will provide a prominent notice (including, as the case may be, email notification of the changes.