IT infrastructure | Service Express https://serviceexpress.com/resources/topics/it-infrastructure/ Global Data Center Solutions & Support Mon, 28 Jul 2025 12:47:47 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://serviceexpress.com/wp-content/uploads/2023/04/cropped-Favicon-400x400.png IT infrastructure | Service Express https://serviceexpress.com/resources/topics/it-infrastructure/ 32 32 One box to run them all: The power of managed containers https://serviceexpress.com/resources/one-box-to-run-them-all-the-power-of-managed-containers/ Thu, 26 Jun 2025 18:35:13 +0000 https://serviceexpress.com/?p=77801 Using containers doesn’t have to be complicated. Managed Containers as a Service gives you the flexibility to manage applications your way.

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Walk into any modern tech office, and you’ll hear discussions about containers. While it’s easy to dismiss this as just another buzzword, containers have quietly transformed how we build and run software. I’ve spent years breaking down complex tech for people, and I can confidently say that containers are here to stay — not because they’re trendy, but because they solve real problems in simple ways. 

What are containers?

Think about the last time you tried to move a project from one computer to another. Maybe it worked perfectly on your laptop but failed to run on a colleague’s machine or the company data center. Containers put an end to that headache. Imagine packing up your app, all its code and everything it needs, like libraries and settings, into a neat box. No matter where you take that box, it works. Developers can stop worrying about hidden system differences and start building essential features. 

This isn’t just theory. Picture a team at Netflix rolling out new features to millions of viewers. They can’t afford downtime or glitches. By using containers, their engineers can build and test new ideas on their laptops, knowing those containers will behave the same way in production. It’s like having a universal plug for every socket — no more fiddling with adapters or hoping things will fit. 

How are containers used?

Before containers, we relied on virtual machines (VMs). VMs were like renting an entire flat for every guest, complete with a kitchen, bathroom and all the amenities; great but cumbersome and slow to set up. Containers are more like giving each guest their own room in a shared house. They share the basics but still get their own space. This makes containers much lighter and quicker, allowing you to fit more on the same hardware. 

Of course, with more moving parts, you need to be careful. Security is always essential. It’s like double-checking that every box you send out is locked, labeled and tracked. We ensure that only trusted boxes are used, monitor who can open them and regularly check for any signs of tampering. When done correctly, containers can be just as safe, if not safer, than the old ways. 

Why containers are the right choice for your organization

For many IT teams, containers have become the solution to persistent challenges, such as software functioning in one environment but not another, slow updates and the struggle to scale quickly when demand spikes. We built our platform to alleviate these headaches. You can seamlessly move workloads, reduce wasted resources and adapt to changes in your business without missing a beat. 

We’ve designed our Managed Containers Platform to be easy to adopt, whether you’re a small startup or a large company with outdated systems to modernize. There’s no need to lock yourself into one vendor or way of working. The goal is to provide you with choice and control, not additional obstacles to navigate. 

What’s exciting is how containers open doors for everyone involved. Developers can build and test faster, operations teams can implement changes smoothly and businesses deliver new features to customers sooner and with fewer hiccups. It’s no wonder that more and more organizations, from online shops to banks, are making the switch. 

Getting started shouldn’t be a chore. We’ve made it easy for you to deploy our platform wherever you need it — on your servers, in the cloud or a mix of both. With straightforward guides and automation, you’ll spend less time setting up and more time building what matters. 

Ultimately, containers aren’t just another tool; they’re a means to deliver better software, faster. They help teams work together, keep things secure and ensure you’re ready for whatever comes next. That’s why containers are shaping the future of technology, one simple, powerful box at a time. 

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Pall-Ex Group and Service Express: A strategic partnership  https://serviceexpress.com/resources/pall-ex-group-and-service-express-a-strategic-partnership/ Mon, 23 Jun 2025 12:28:30 +0000 https://serviceexpress.com/?p=77718 Dave Dunhill, CTO of Pall-Ex Group, explains how partnering with Service Express has fostered strategic growth through excellent culture, service and trust.

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Dave Dunhill, Chief Technology Officer at Pall-Ex Group, shares the story of his long-term strategic partnership with Service Express. Dave highlights the strong alignment in company culture and commitment to excellence that set Service Express apart. 

From proactive system management to sustainable IT practices, Service Express provides peace of mind that allows Dave and his team to focus on growth and innovation without losing sleep over infrastructure concerns. 

Watch now to learn how Service Express empowers its partners with trust, reliability and expert support that makes a real difference. 

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Exploring trends in IT infrastructure workload deployment https://serviceexpress.com/resources/exploring-trends-in-it-infrastructure-workload-deployment/ Tue, 03 Jun 2025 15:32:59 +0000 https://serviceexpress.com/?p=77693 We surveyed IT professionals worldwide about their data centers. Nomaan Raja, VP of Service, examines their responses regarding IT infrastructure workloads.

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We’re always interested in learning what IT teams prioritize, how they overcome challenges and plan for the future. As part of our research, we survey IT professionals worldwide about their data centers each year and publish their responses in our annual Data Center & Infrastructure Report

Here are several findings and trends related to IT infrastructure workloads. 

Workload environment and distribution

Infrastructure strategy is no longer about choosing between cloud and on-premises. Although it never really was that simple, the stakes are higher today, and the choices are more deliberate. In a business landscape of volatility, uncertainty, complexity and ambiguity (VUCA), organizations are designing systems that do more than just run workloads; they’re building environments that can adapt. 

The latest survey data reflects this shift. On-prem data centers still play a vital role, offering the control and compliance many sectors demand. But we’re seeing a clear move toward cloud-based models. Businesses are investing in a mix of hosted private cloud, public cloud and colocation services, a measured approach that balances innovation with risk, scale with governance. 

Demand for private cloud services continues to rise as companies look for scalable infrastructure that doesn’t compromise reliability or security. At the same time, cloud management platforms have become essential for leaders managing hybrid and multicloud estates, offering control without complexity. 

It’s no longer just about where the infrastructure is located; it’s about how effectively it moves, supports growth and adapts to changing conditions. 

The 5% of environments classified as “Other” is also worth watching. This likely includes edge computing and emerging architectures, both of which are gaining traction as organizations move data processing closer to users and endpoints. 

In short, demand reshapes infrastructure: systems must be flexible, stable and ready for whatever comes next. 

Off-premises drivers

Disaster recovery / Business continuity: 60% 

The primary driver for moving workloads off-premises is ensuring robust disaster recovery and business continuity. Organizations are increasingly prioritizing the need to safeguard their operations when disruptions and attacks eventually occur. By leveraging cloud solutions, companies can achieve higher redundancy and recovery capabilities crucial for maintaining seamless business operations.

Lower capital costs: 41%

The shift towards cloud computing is also driven by the need to reduce capital expenditure. Moving workloads off-prem allows companies to transform their IT infrastructure costs from CapEx to OpEx. This financial flexibility is vital, especially in uncertain economic climates, enabling organizations to invest in innovation and growth rather than being tied down by heavy upfront infrastructure costs. 

Improved security: 40%

The number and sophistication of cyber threats continue to increase. This third key driver is the quest for improved security. Cloud providers invest heavily in state-of-the-art security measures and protocols, often surpassing what companies can achieve independently. This enhanced security posture is a significant factor driving the migration to off-prem environments as organizations seek to protect their data and maintain customer trust. 

These insights point to a strategic focus on resilience, cost-efficiency and security as the primary factors influencing the migration of workloads to cloud environments. This alignment with current market trends underscores the importance of adopting flexible, scalable and secure IT solutions to stay competitive and resilient in dynamic business landscapes. 

Public cloud challenges

Organizations’ challenges with public cloud solutions reflect the maturity of cloud adoption and the complexity of managing cloud environments at scale. 

1. Predicting costs

One of the most significant concerns is the difficulty of accurately forecasting cloud costs. Organizations scaling their cloud usage find that the complexity of pricing models, usage fluctuations and unpredictable workloads can lead to cost overruns. Cloud financial management is becoming a priority for many organizations as they strive to optimize their spending while leveraging cloud resources. 

2. Internal staff skill set

The rapid pace of cloud technology evolution has left many organizations facing limitations due to skill gaps. Internal teams may lack the specialized knowledge required to fully utilize cloud services, leading to inefficiencies and slower adoption of new capabilities. Businesses must upskill staff and find talent proficient in cloud technologies to maximize the value of their cloud investments. 

3. Complexity

Managing the complexity of multicloud environments, integration with legacy systems and navigating the vast array of cloud services and configurations present significant hurdles. Organizations find it difficult to manage this complexity while ensuring smooth operations and consistent performance. 

These challenges point to a need for better cloud cost management tools, investment in workforce training, and solutions that reduce the complexity of cloud operations. As cloud adoption continues to accelerate, addressing these issues will be critical for organizations to fully realize the benefits of the cloud while managing risks and costs effectively. 

Read our 2025 Data Center & Infrastructure Report today for more survey results and expert insights. 

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Ransomware recovery: Why immutable data and isolated recovery environments 
are your best defense https://serviceexpress.com/resources/ransomware-recovery-immutable-data-isolated-recovery-environments/ Thu, 17 Apr 2025 20:40:52 +0000 https://serviceexpress.com/?p=77618 Ransomware is becoming more sophisticated than ever. Discover how you can defend your organization’s data with Immutable Data and Isolated Recovery Environments.

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Ransomware attacks have become one of the most disruptive threats in today’s digital landscape, affecting organizations of all sizes and sectors. While reports indicate a decline in ransomware payments, dropping to approximately $813 million in 2024 — a 35% decrease from the previous year’s record of $1.25 billion, the number of reported ransomware incidents has hit an all-time high. Attackers target more victims, even if fewer give in to their demands. 

The rise of Ransomware as a Service (RaaS) has made launching sophisticated attacks easier than ever. Cybercriminals can now purchase or lease ransomware tools, lowering the barrier to entry and dramatically increasing the frequency of attacks. Organizations must prepare to defend their data, not just their infrastructure. 

What is recovery assurance? 

Recovery assurance is the ability to confidently restore IT systems after a ransomware attack or data loss event. Traditional backup strategies often assume that hardware failure is the primary concern, meaning recovery focuses on reinstalling software and restoring backups. However, ransomware and other cyber threats invert the problem: your hardware is fine, but your software, applications and data can no longer be trusted. This shift highlights the difference between traditional disaster recovery (DR) and cyber recovery.

  • Traditional DR assumes backups and software are intact, but infrastructure has failed.    
  • Cyber recovery assumes infrastructure is fine, but software and data are compromised.      

Organizations must implement regular recovery testing to validate that backups aren’t compromised before they’re restored to ensure safe and trustworthy recovery. Doing so requires a dedicated, secure testing environment that ransomware cannot reach.    

Incident response plans also play a crucial role in recovery assurance. A strong plan includes a well-trained Incident Response Team (IRT) skilled in penetration testing, forensic analysis and network security. Regular training ensures employees know how to identify and respond to threats, reducing human errors that can lead to infections. 

What is RTO and RPO? 

Two critical metrics define an organization’s ability to recover from an attack: Recovery Time Objective (RTO) and Recovery Point Objective (RPO). RTO measures how quickly operations must be restored to prevent severe disruption, while RPO defines how much data loss is acceptable. Organizations must move beyond traditional backups and embrace solutions for modern cyber threats to achieve the lowest possible RTO and RPO.   

RPO and RTO Infographic

How to safeguard valuable data 

Data is an organization’s most valuable asset, and cybercriminals know it. Whether it’s customer records, financial transactions or intellectual property, losing access to data can be catastrophic. Immutable data storage and Isolated Recovery Environments (IREs) provide a robust defense by ensuring data remains untouched, accessible and instantly recoverable.    

What is immutable data storage? 

Immutable storage is a game changer in ransomware defense because data cannot be modified, encrypted or deleted once written, even by administrators, protecting it from malicious attacks. Unlike traditional backups, which can be encrypted or erased by ransomware if attackers gain access, immutable data guarantees there’s always a clean, untampered copy available.    

Instead of relying on nightly backups, which can leave organizations vulnerable to 24+ hours of data loss, immutable data solutions create multiple snapshots during the day. This approach allows organizations to restore data from a precise point before an attack, minimizing disruption and reducing an organization’s RPO to near zero.  

Key benefits of immutable data storage include:  

  • Protection against cyberattacks: Prevents data loss and ensures quick and easy data restoration.  
  • Maintains compliance: Meet various regulatory requirements, including General Data Protection Regulation (GDPR) and others, while ensuring the integrity and confidentiality of personal data.  
  • Faster recovery times: Significantly decreases the time needed to recover from a data loss event. 
  • Scalability and flexibility: Easily add additional storage capacity as data and business requirements grow.  
  • Reduces risk: Removes the ability to modify or delete backups once created, so data is always protected.  

What are isolated recovery environments (IREs)? 

An IRE takes immutable data storage one step further by creating a secure, offline environment to test, validate and restore business-critical systems. This environment is An IRE takes immutable data storage one step further by creating a secure, offline environment to test, validate and restore business-critical systems. This environment is separate from the primary network, ensuring ransomware cannot infect or corrupt recovery points.    

Key features of IREs include:    

  • Unalterable data: Ensures backups cannot be encrypted, manipulated or erased  
  • Multiple copies for fast recovery: Reduce RTO by allowing businesses to restore systems rapidly using multiple recovery points  
  • Robust reporting and visibility: Provides insight into backup integrity and potential security risks, allowing IT teams to make informed decisions  

One of the biggest mistakes organizations make is storing their incident response plan on internal systems, only to find it encrypted and inaccessible after an attack. A simple but effective solution is maintaining a “lockbox” copy of critical response documentation in a secure, offline location, such as an IRE. This ensures IT teams can access clear recovery instructions immediately without wasting time searching for missing files.    

When time is critical, you need a fast solution 

Ransomware recovery is a race against time. The longer systems remain locked, the greater the financial and operational impact will be. Whether it’s lost productivity, missed revenue or compliance fines, the consequences escalate quickly. A slow or uncertain recovery process is no longer an option.    

An IRE provides the fastest and most secure way to restore operations. When combined with immutable storage, it delivers a clean, trustworthy recovery solution that can be deployed in minutes.   

Combining forces 

The technical advantages of immutable storage and IREs lead to significant business benefits:   

  • Minimized downtime: Faster recovery reduces operational disruption and financial losses 
  • Regulatory compliance: Supports data protection regulations like GDPR, PCI-DSS and ISO 27001 
  • Cyber resilience and business continuity: Ensures businesses can withstand and recover from attacks without lasting damage 
  • Cost savings: Eliminates the need to pay ransoms, reduces legal exposure and protects brand reputation 

When combined, these solutions transform ransomware recovery from a reactive scramble to a proactive, well-structured strategy that guarantees business continuity. By investing in these technologies, businesses shift from hoping their backups will work to knowing their recovery strategy is bulletproof.   

Modernizing disaster recovery

Ransomware is no longer a question of if but when. As cyberattacks become more sophisticated and relentless, businesses must move beyond traditional disaster recovery approaches and adopt solutions explicitly designed for cyber resilience. Immutable data and IREs provide the strongest line of defense, ensuring your data remains untampered, your recovery process is tested and reliable and your downtime is minimized. 

By implementing immutable storage, organizations can guarantee that their critical data remains untouched by ransomware, preventing attackers from holding data hostage. Pairing this with an IRE ensures recovery in a secure, air-gapped environment free from lingering risks of reinfection. Automated testing, forensic analysis and detailed reporting ensure that organizations can restore operations quickly and confidently when disaster strikes. 

Traditional disaster recovery is no longer enough. Cyber threats have changed the game, and businesses need a modern, proactive recovery strategy that keeps them one step ahead of attackers. By integrating immutable data and IREs, organizations can eliminate uncertainty, take control of their recovery and ensure ransomware never dictates their future. 

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2025 Data Center & Infrastructure Report: Healthcare Spotlight https://serviceexpress.com/resources/2025-data-center-infrastructure-report-healthcare-spotlight/ Mon, 07 Apr 2025 19:46:26 +0000 https://serviceexpress.com/?p=77591 Explore survey findings from IT professionals in healthcare on their 2025 priorities, budget strategies, workload deployment and sustainability measures. 

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Reports • 2 min read

2025 Data Center & Infrastructure Report: Healthcare Spotlight

See what IT professionals in healthcare are planning for in 2025.

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39%

of respondents ranked strengthening security as a top priority

Cyber threats and attacks are relentless. It’s essential for organizations to increase investment in education, technology solutions, disaster recovery and cyber recovery technologies like immutable storage.

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Budget and service quality drive maintenance decisions

Key influences guiding decisions on data center maintenance support:

Price

48%

Engineer knowledge & skill

43%

Customer experience

42%

Engineer holding a table smiling

49%

of respondents chose data center consolidation as their top cost-saving measure

Centralizing IT infrastructure can reduce energy, maintenance and staff costs.

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The staying power of legacy systems

A majority of healthcare data centers continue running legacy systems.

Greater than 50%

11%

26-50%

25%

11-25%

26%

Less than 10%

25%

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38%

of respondents are leveraging AI with chatbots

AI can improve chatbot function with personalized responses, automation and greater efficiency.

Diversity within workload environments

Current distributions reflect a strategic blend of innovation, security and scalability:

41%

On-prem data center

24%

Public cloud

15%

Hosted private cloud

15%

Colocation

5%

Other

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56%

of respondents chose extending equipment life as their top sustainability measure

Longer server, storage and networking equipment life cycles help reduce new carbon emissions.

Survey respondents

We shared responses from 127 IT professionals in healthcare who completed our annual Data Center & Infrastructure Survey.

Participants by organization:

25%

Nonprofit healthcare network

23%

For-profit healthcare network

19%

For-profit independent

19%

Nonprofit independent

14%

Other

Source: Healthcare responses collected from an online Data Center & Infrastructure Survey conducted by Service Express.

Expand your infrastructure knowledge

FAQ: Third-Party Maintenance (TPM) in the Healthcare Industry

Do you have questions about using third-party maintenance in your healthcare-related data center? We’ve got answers for you.

2025 Data Center & Infrastructure Report | Service Express

Explore responses from over 900 IT professionals and get expert insights into what shapes initiatives, decision-making, sustainable actions and more.

National healthcare provider eliminates service gaps at over 60 data…

IT leaders at a national healthcare provider decided it was time for a change. They found a maintenance solution to improve service quality, flexibility and savings with Service Express.

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2025 Data Center & Infrastructure Report: Education Spotlight https://serviceexpress.com/resources/2025-data-center-infrastructure-report-education-spotlight/ Fri, 28 Mar 2025 14:09:13 +0000 https://serviceexpress.com/?p=77558 Data center and infrastructure highlights from our latest report — see top priorities, practices and more for IT professionals in education.

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Reports • 2 min read

2025 Data Center & Infrastructure Report: Education Spotlight

See what IT professionals in the education sector are planning for in 2025.

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47%

of respondents ranked strengthening security as a top priority

Cyber threats and attacks are relentless. It’s essential for organizations to increase investment in education, technology solutions, disaster recovery and cyber recover technologies like immutable storage.

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Budget and service quality drive maintenance decisions

Key influences guiding data center maintenance support are:

63%

Price

46%

Engineer knowledge & skill

40%

Customer experience

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53%

of respondents chose extending equipment life as their top cost-saving measure

Longer server, storage and networking equipment life cycles help reduce CapEx spending.

Implementing strategies to maximize the IT budget

A hybrid approach focuses on leveraging current data center hardware investments and taps into the agility of cloud offerings.

Upgrade existing hardware

69%

Cloud migration

60%

Extend use of equipment beyond end of life (EOL)

58%

Utilize third-party maintenance (TPM)

38%

Colocation

18%

Diversity within workload environments

Current distributions reflect a strategic blend of innovation, security and scalability:

52%

On-prem data center

18%

Public cloud

17%

Hosted private cloud

9%

Colocation

4%

Other

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64%

of respondents chose extending equipment life as their top sustainability measure

Longer server, storage and networking equipment life cycles help reduce CapEx spending.

Survey respondents

We shared responses from 157 IT professionals in education who completed our annual Data Center & Infrastructure Survey.

Participants by institution:

33%

Higher Ed Private Education

31%

K-12 Public Education

29%

Higher Ed Public Education

6%

Other

1%

K-12 Private Education

Source: Education responses collected from an online Data Center & Infrastructure Survey conducted by Service Express.

Expand your infrastructure knowledge

What the reliability bathtub curve means for your hardware refresh cycles

Discover what the reliability bathtub curve theory really means for your hardware refresh cycles, long-term equipment performance, IT budget and more.

2025 Data Center & Infrastructure Report | Service Express

Explore responses from over 900 IT professionals and get expert insights into what shapes initiatives, decision-making, sustainable actions and more.

What is Third-Party Maintenance (TPM)?

What is third-party maintenance and how can it benefit your data center? Understand how TPM differs from the OEM – including cost savings.

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2025 Data Center & Infrastructure Report https://serviceexpress.com/resources/2025-data-center-infrastructure-report/ Mon, 16 Dec 2024 11:00:00 +0000 https://serviceexpress.com/?p=77351 Explore responses from over 900 IT professionals and get expert insights into what shapes initiatives, decision-making, sustainable actions and more.

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2025 Data Center & Infrastructure Report

Discover how your IT peers are planning for effective data center and infrastructure management.

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Key findings

To be successful, IT leaders must be ready with resources to meet security demands, leverage AI to increase productivity and optimize budgets to support company goals.

Security:
Protect and prepare

Security is a priority, challenge and
driver for most companies.
In the face of relentless determination by bad actors, organizations are expanding their no-breach stance to include a more robust post-breach response. It’s essential to increase investment in education, technology solutions, disaster recovery and cyber recovery technologies like immutable storage.

Artificial intelligence (AI):
Find and evaluate

AI buzz peaked in 2024; now it’s time
to determine how AI can work for us.
IT leaders are evaluating real-life use cases for generative AI (GenAI) while spending more on advanced analytics that employ traditional data science products and methods. Moving forward, companies will be best served by finding opportunities within their operations to generate more benefit than hype.

Budget management:
Control and invest

Budget management calls for ongoing cost controls. IT teams must master the basics to consistently rightsize solutions, control licensing and consolidate systems and infrastructure. Assess the internal costs of managing systems against leveraging public and private cloud solutions. By reducing operation’s transactional costs, IT leaders can invest in initiatives such as stronger security, new technology and a skilled workforce to add significant business value.

Targeting top priorities

The leading priorities for IT teams have remained consistent over the past five years. Implementing automation can streamline processes to free up employee resources and IT budgets. Direct the savings gained toward security efforts and employee initiatives.

Strengthening security

41%

Reducing IT costs

39%

Improving internal processes

35%

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Human capital

CIO outlook for 2025

Budget outlook

Emerging technology

Workload deployment

Data center maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Priorities and challenges

Human capital

CIO outlook for 2025

Budget outlook

Emerging technology

Workload deployment

Data center maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Priorities and challenges

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

Emerging technology

Workload deployment

Data center maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

Emerging technology

Workload deployment

Data center maintenance

Infrastructure hardware

Emerging technology

Workload deployment

Data center maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

Emerging technology

Workload deployment

Data center maintenance

Infrastructure hardware

Hardware refresh cycles

Managed services

Sustainability

Human capital

CIO outlook for 2025

Priorities and challenges

Budget outlook

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Focusing on workload distribution

The distribution of IT environments shows only incremental shifts to workloads over time. On-prem data centers continue to play a significant role for most organizations.

45%

On-prem data center

18%

Hosted private cloud

17%

Public cloud

15%

Colocation

5%

Other

What’s your strategy for 2025?

See how IT professionals are responding to challenges, directing resources and driving business value.

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Navigating VMware changes post-Broadcom acquisition https://serviceexpress.com/resources/navigating-vmware-changes-post-broadcom-acquisition/ Mon, 22 Jul 2024 12:00:00 +0000 https://serviceexpress.com/?p=76977 VMware’s changes to its pricing and product offerings have impacted IT budgets across the industry. Here’s an overview of the changes and tips for what’s next.

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In November 2023, Broadcom announced the completion of its acquisition of VMware. Over the last several months, Broadcom has shared fundamental changes to VMware’s portfolio, business model, pricing and more. These adjustments have created a ripple effect across the industry, impacting IT budgets for companies small to enterprise. Below are the most significant changes made to VMware. 

1. Moving to a subscription-based model, discontinuing free and perpetual licenses 

Companies looking to purchase new, renew, upgrade or receive maintenance support on perpetual licenses must transition to a subscription model. Previously, perpetual licenses were one-time purchases that fell under most company’s CapEx budgets. Moving to a subscription model may require companies to shift these costs to OpEx. Broadcom announced that customers will continue to access their perpetual licenses and receive free zero-day patches for supported versions of vSphere. 

2. Condensing the VMware portfolio to two primary solutions with options for add-ons 

New VMware bundles 2024

In addition to the main bundles, add-ons and access to vSphere Standard and vSphere Essentials Plus are available. 

3. Calculating pricing per core (with a minimum of 16 cores) 

With new product offerings comes new pricing. Previously, VMware required one CPU license for up to 32 physical cores. The pricing for VCF and VVF is calculated based on the number of cores per CPU, with a minimum of 16 cores. 

4. Rolling out changes to their partner program and framework 

In February 2024, VMware’s partner programs transitioned to Broadcom’s invitation-only Advantage Partner Program. As outlined in Broadcom’s Partner FAQ, they’ll begin rolling out invitations to VMware partners, starting with resellers. Invitation timelines may vary by partner route and market. 

Broadcom’s VP of Global Partner and Commercial Sales shared updates to the partner program, including a net margin model; streamlined pricing, systems and tools; predictable partner profitability and deal protection; and increased resourcing and support. 

Ways to mitigate VMware’s rising costs 

Every company’s next step forward will depend on various factors, including current environments, utilization, compatibility, budget, resources, etc. Below are potential considerations and strategies to reduce subscription costs or make room in your IT budget for the increase. 

Assess your current environment and utilization 

You’re overpaying for an additional license if your servers have less than 16 cores per CPU. That said, now’s the time to identify servers that are underutilized, idle or spare hosts since you’ll be paying for each core. Depending on your situation, you may be able to upgrade, downgrade or refresh hardware to get the most out of your budget. 

Find cost savings opportunities 

We know every IT department is challenged to do more with less and increasing VMware subscription costs have only added more pressure. Several opportunities for cost reduction include delaying hardware refresh cycles by extending the life of your equipment and switching to third-party Data Center Maintenance to address support costs. 

Evaluate your storage strategy  

VCF and VVF include vSAN in the cost: 

  • VCF: 1 TiB of vSAN per core 
  • VVF: 100 GiB for each core deployed in a vSAN cluster 

Customers can utilize the vSAN that’s included with their respective bundle. However, exceeding the allotted amount could overwhelm your budget and incur additional capacity charges. Read more about calculating cores for vSAN in Broadcom’s article. 

Exploring VMware alternatives 

There’s no telling what the future holds for VMware post-Broadcom acquisition. As VMware competitors begin to target the company’s significant customer base, IT decision-makers must weigh the cost, risk and time associated with considering an alternative solution. 

“A large-scale migration from VMware’s server virtualization platform will require multiple person-years of effort, considerable one-time project costs and business risk, and have an elapsed duration of 18 to 48 months.” — Gartner 

We’ve compiled a list of the top VMware alternatives and their advantages and disadvantages based on findings from Ace Cloud Hosting and reviews on Gartner Peer Insights

Provider Advantages Disadvantages 
Nutanix Manage multiple clusters through a single console Customizable and easy to scale Helpful and reliable support Built-in security Requires the purchase of new hardware Complex licensing structure Uses significant system memory Limited communication on software updates, patches or releases Requires specialized knowledge 
Microsoft Hyper-V Live migration, replication and integration with Windows Versatile platform for Windows and Linux operating systems Offers nested virtualization Easy to customize and make changes Intuitive interface Able to log into multiple domains simultaneously Limited administrator notifications Must use third-party applications to monitor the replication status between hosts Uses a large amount of space Performance can be slower than other options 
Citrix Live migration, high availability and disaster recovery Secure with no single point of failure Scalable, supporting up to 288 physical cores and 12TB of RAM per host Centralized dashboard with visibility and insights into resource utilization Requires the purchase of new hardware Limited support for guest operating systems Complex to set up and manage 
Proxmox Free with optional support plans Live migration and replication Supports Windows and Linux environments High availability features automatically manage node failures Open-source flexibility allows customization Learning curve Limited support for third party plugins for backup and recovery 
KVM Free and open source Robust security features Flexible deployment Enterprise-grade features without licensing fees Limited support options Integration with non-Linux may require extra effort 

Depending on current platforms, integrations, functionality, etc., moving away from VMware may not be possible for every organization. Before jumping off the VMware ship, assess your current products and their capabilities to avoid creating a more expensive problem. 

How Service Express can guide you through the changes 

We understand this change is widespread and impacts many — if not all — of our customers. Although the waters seem a tad murky, the good news is that you don’t have to navigate them alone. Ultimately, our priority is to help our customers get the most out of their budget without compromising performance. Our team of Infrastructure Sales Consultants is equipped to weigh your options and advise on the best strategy to maximize your VMware investment. 

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How to maintain hyperconverged infrastructure https://serviceexpress.com/resources/how-to-maintain-hyperconverged-infrastructure/ Fri, 01 Mar 2024 18:22:18 +0000 https://serviceexpress.com/?p=76619 Maintaining hyperconverged infrastructure poses unique challenges due to its complexity. Discover more about your options and how to navigate roadblocks.

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Hyperconverged infrastructure (HCI) has revolutionized the IT landscape, offering streamlined operations and scalability. This blog explores the challenges of maintaining HCI and why third-party maintenance (TPM) is a viable solution.

What is hyperconverged infrastructure? 

HCI is a single software-defined platform that integrates the same components as converged infrastructure (CI) into one system. In addition to enhancing scalability, this type of infrastructure can improve performance and reduce costs. Discover more about the differences between converged and hyperconverged infrastructure.  

Challenges of hyperconverged infrastructure 

Maintaining HCI poses unique challenges, including frequent updates and complex layered software. 

HCI environments often face the dilemma of keeping pace with frequent software and hardware updates. Failure to stay current can lead to performance issues and security vulnerabilities. 

In addition, HCI solutions often utilize layered software, requiring a specialized skill set for effective servicing. Expert knowledge is crucial for handling complexities introduced by plugins and software layers, especially when maintaining infrastructure spanning multiple manufacturers. 

The importance of planning for proper maintenance 

Efficient maintenance begins with strategic planning. Organizations must go beyond a reactive approach and embrace proactive strategies. Proper maintenance planning extends the lifecycle of HCI components, maximizing the return on investment. 

Benefits of third-party maintenance for hyperconverged infrastructure 

TPM can be a strategic choice for addressing the complexities of maintaining HCI. 

Compared to OEM maintenance, TPM providers can offer significant cost savings. This means organizations can maintain their HCI configurations without compromising quality or budgets. 

A reputable TPM provider brings a wealth of experience and a proven track record in maintaining diverse HCI environments. Service Express engineers possess a broad skill set to support various HCI solutions and are well-versed in handling HCI complexities and providing comprehensive maintenance services. 

Our team has completed extensive research and development on HCI through breaking, fixing and relocating equipment in our research labs. This enables our engineers to develop and enhance the skills needed to maintain and service major players in the HCI space. 

Service Express specializes in supporting various HCI solutions, including Cisco Hyperflex, Dell EMC VxRail, HPE SimpliVity and Nutanix NX appliances. Our experts are equipped to navigate the nuances of these systems, ensuring reliable and efficient maintenance. 

Leveraging a trusted maintenance partner 

In the dynamic realm of HCI, strategic maintenance planning is crucial. Choosing a TPM provider for your maintenance strategy delivers cost savings and places your infrastructure with experienced professionals. With a proven track record and expertise in various HCI configurations, Service Express stands out as a reliable partner for organizations seeking seamless and effective maintenance. 

By embracing TPM, organizations can confidently navigate the complexities of maintaining their HCI environments, ensuring continuous innovation and optimal performance. 

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2024 Data Center & Infrastructure Report https://serviceexpress.com/resources/2024-data-center-infrastructure-report/ Mon, 11 Dec 2023 11:00:00 +0000 https://serviceexpress.com/?p=76445 See how IT leaders are addressing top priorities and challenges, including security, budget, sustainability, cloud, human capital and more.

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Reports • 2 min read

2024 Data Center & Infrastructure Report

Discover how and why your IT peers are taking actions and making plans for effective data center and infrastructure management.

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Priorities and challenges

Budget outlook

Workload deployment

Infrastructure hardware

Data center maintenance

Managed services

Sustainability

Human capital

Priorities and challenges

Budget outlook

Workload deployment

Infrastructure hardware

Data center maintenance

Managed services

Sustainability

Human capital

As a global data center and infrastructure solutions company, we’re interested in how organizations manage their data centers and infrastructure worldwide. Explore the responses and expert insights shared in our clear and concise annual report.

Key findings

To be successful, IT leaders must maximize budgets, implement balanced hybrid workloads and work to meet future environmental standards.

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Master your budget management expertise

Despite ongoing budgetary constraints, IT leaders are expected to deliver more services every year. This expectation poses major challenges as complexity increases for staffing demands, infrastructure investments and cloud costs.

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Find the right balance in your hybrid deployment strategy

As IT leaders draw on more firsthand hybrid experience, they’re reevaluating where to house workloads, where to achieve the best performance and how to implement the most cost-efficient environment.

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Act on the growing commitment to sustainability

The impact of data center and infrastructure sustainability is directing more IT decisions toward alignment with business needs, corporate responsibility and environmental goals.

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Budget outlook

Saving IT dollars

Longer equipment life is helping companies stretch IT budgets. Teams are also consolidating workloads and exploring hybrid, public and private cloud solutions to reduce spending.

Extending equipment life 48%
Data center consolidation 43%
Moving from on-prem to cloud 40%
Workload consolidation 40%
IT business process automation 36%
Vendor management 25%

Extending
equipment life

See all responses in the full report.

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Differences between converged vs. hyperconverged infrastructure  https://serviceexpress.com/resources/differences-between-converged-vs-hyperconverged-infrastructure/ Mon, 18 Sep 2023 12:00:00 +0000 https://serviceexpress.com/?p=76218 Discover the differences between converged vs. hyperconverged infrastructure, its advantages and tips to select the right architecture for your organization.

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Companies are moving away from overly complex, hard-to-manage infrastructure configurations that take valuable time away from their IT departments to virtualized workloads that better manage their team’s time and resources. The good news is there’s an option to benefit from the best of both virtual and physical environments with converged vs. hyperconverged infrastructure. 

Before jumping into the differences, advantages, disadvantages and considerations for converged and hyperconverged infrastructure, reviewing the basics of traditional infrastructure is essential. 

Traditional (non-converged) infrastructure

Traditional On-Premises infographic | Service Express

Traditional infrastructure is comprised of separate building blocks, including servers, storage, networking, etc. Every component in traditional infrastructure is connected, meaning each element is individually configured and managed. Traditional infrastructure can handle large deployments and the number of users. 

Converged infrastructure (CI)

Converged Infrastructure infographic | Service Express

Converged infrastructure (CI) is hardware-based and integrates multiple components, including servers, storage, networking, software, etc. into a single pre-configured system. Despite being consolidated, each component must be configured and managed separately. 

Advantages of converged infrastructure

  • Easily scalable: CI is made up of individual components, streamlining the process of adding or removing elements based on specific needs or demands. 
  • Simplifies management and agility: Consolidating components into one system centralizes management and increases efficiency. 
  • Streamlines deployment: Components in one cohesive package make deployment easier and faster. 
  • Increases productivity: As you can imagine, centralized management and quicker deployment timelines increase productivity and time savings. 
  • Cost savings: With fewer hardware and software components, CI eliminates unneeded redundancies between components. Other cost benefits include: 
    • Eliminating software licensing costs from different components 
    • Reducing energy and total cost of ownership (TCO) from a unified stack 
    • Producing predictable costs for scaling

Disadvantages of converged infrastructure 

  • Configuration limitations: Hardware and software have predefined templates and structures for network, storage and computing.  
  • Initial cost: You may pay more for CI than buying individual components from various vendors; however, you’ll likely recoup the investment over time.  

Who uses converged infrastructure? 

Many companies have moved to a converged infrastructure to solve IT sprawl and eliminate data siloes. It’s a great fit for mid-sized companies and large organizations because it reduces the number of components and streamlines management. 

In the past, small and medium-sized businesses (SMBs) struggled to deploy advanced technology due to budget or staff limitations. However, converged infrastructure’s reduced complexity makes it more manageable for small and medium-sized businesses. 

Hyperconverged infrastructure (HCI) 

Hyperconverged Infrastructure infographic | Service Express

Hyperconverged infrastructure (HCI) is software-based and integrates the same components as CI (servers, storage, networking, etc.) into one unified system that can’t be separated into its own components. This single software-defined platform simplifies business operations, improves application performance and reduces costs while enhancing scalability and flexibility. To create this virtualized environment, HCI relies on hypervisors. 

What is a hypervisor?

What is hypervisor infographic | Service Express

A hypervisor is a program or operating system (OS) that runs virtualized machines (VMs). Hypervisors allow one system to support multiple virtualized environments. 

Advantages of hyperconverged infrastructure 

  • Customizable: Similar to CI, HCI can connect to other units as needed to create a solution tailored to respond to changing needs and future growth. 
  • Accelerates deployment: Since HCI is combined into a single system, the deployment process is more straightforward than CI or traditional environments. 
  • Maximizes productivity: A single unified system decreases the chances of complications or other hardware issues. 
  • Scalability: HCI is easily scalable by adding nodes and allows administrators to independently scale storage and compute resources. 
  • Disaster resilience and security: Data stored across multiple nodes improves disaster resilience, while built-in security keeps data safe and highly secure. 
  • Reduced latency: High-capacity SSD means less latency and faster response times. 
  • Cost savings: HCI can reduce costs compared to purchasing multiple components separately. 

Disadvantages of hyperconverged infrastructure 

  • Vendor lock-in: Like CI, HCI is based on a single vendor’s hardware and software, making it challenging to migrate to a new system in the future. 
  • Compatibility issues: Running a virtualized environment means you might have to assess potential legacy application compatibility. 

Who uses hyperconverged infrastructure? 

HCI has become increasingly popular in recent years because of its ability to simplify IT operations. Organizations of all sizes across many different industries and business sectors use HCI, including education, manufacturing, financial services, government and others. 

What is the difference between converged and hyperconverged infrastructure? 

Simply put, converged infrastructure is hardware-based, and its components can be managed separately. Hyperconverged infrastructure is software-based, and its components can’t be managed separately. Both architectures can be virtualized and serve as a public and private cloud platform. 

Which infrastructure solution is best for my IT organization? 

Traditional, converged and hyperconverged infrastructures can all drive business value and help streamline operations. Determining the best approach requires an understanding of the following: 

  • Scalability requirements and/or limitations, especially if your organization is growing or anticipates future growth 
  • Existing systems and integrations 
  • Current and future IT resources 
  • Type and level of support required from external vendors 

As always, there’s no one-size-fits-all solution for IT infrastructure. By understanding each model’s differences and advantages, you’re well on your way to finding the right solution to meet business demands. 

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Top Methods To Modernize and Balance Your Infrastructure  https://serviceexpress.com/resources/top-methods-to-modernize-balance-infrastructure/ Mon, 17 Jul 2023 10:00:00 +0000 https://serviceexpress.com/?p=75888 Better understand how to modernize your data center and workloads with well-rounded strategies.

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As technology evolves and shifts over time, creating a new balance between the cloud and data center is more crucial than ever before. 

Better understand how to modernize your data center and workloads with well-rounded strategies. 

In this 19-page report, you’ll discover: 

  • The evolution of the data center design, components and service concepts 
  • The top 10 infrastructure challenges and how digital modernization impacts physical infrastructures 
  • What sustainability efforts mean for data center strategies and digital transformation 
  • Modernization considerations and how to balance workloads between the cloud and on-premises 
  • How to leverage partnerships for successful IT infrastructure strategies

Download the full report now to take your data center to the next level. 

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