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GRAND RAPIDS, Mich., December 4, 2024 — Service Express, an industry-leading data center and infrastructure solutions provider, announces the acquisition of Mid-Range, a managed infrastructure solutions provider based in the Greater Toronto Area. The strategic move supports Service Express’ expansion into Toronto, allowing the company to broaden its reach and better serve its Canadian customer base.  
 
The acquisition unites two industry experts committed to delivering outstanding customer service and technical expertise. Mid-Range brings over 35 years of experience providing private and managed cloud, managed infrastructure, professional services and more as one of Canada’s largest IBM Gold Business Partners.  
 
“This is an important milestone for Service Express as we expand our presence and capabilities in Canada,” said Ron Alvesteffer, President & CEO of Service Express. “Mid-Range brings decades of expertise and a strong reputation to Service Express. Together, we will build upon our strong foundation to deliver even greater value for our customers. I’m excited to welcome the talented Mid-Range team to Service Express as we expand globally and help organizations solve their IT challenges.” 
 
“This is a complementary and synergetic transaction for Mid-Range and Service Express,” said Daniel Duffy, President of Mid-Range. “Integrating our technical teams will deepen and broaden our existing services with more geographic flexibility and efficiency in our IBM Power i, AIX, Linux, x86 infrastructure and cloud offerings. Our full suite of JD Edwards offerings, from sales to consulting and implementation, topped off by our managed CNC support, will add to our combined suite of services.” 
 
“Our sales and support staff will have additional growth opportunities with Service Express that we could not provide at Mid-Range. In addition to our people, our customers and the Canadian marketplace will now have access to industry-leading third-party maintenance and additional services for their infrastructure. With almost four decades behind us, we’re looking forward to what’s in store for the future.”  
 
The acquisition of Mid-Range brings the following to Service Express:    

• Expanded service offerings: Customers will gain access to additional services offered by Mid-Range, including Managed On-Premises, Cloud Hosting, Colocation, JD Edwards ERP Management, Hardware Solutions and more.  

• Enhanced capacity and infrastructure: Mid-Range maintains Tier II and Tier III data center facilities located in the Greater Toronto Area to support Managed Infrastructure Services and Cloud offerings.  

• Technical expertise and OEM partnerships: The acquisition brings over 50 experienced sales and service professionals and partnerships with IBM, Oracle Veeam, HPE and Lenovo.  
   

Service Express offers over 30 years of industry-leading experience to the Canadian market. The company leverages multivendor expertise, a reliable global hardware distribution network and its proprietary technology, ExpressConnect®, to provide tools to automate support in the data center. Customers will benefit from OnDeck® Predictive Sparing®, which ensures the right parts are available before a failure occurs to drive quick first-trip resolutions. Through this investment, Service Express will deliver its extensive service portfolio comprised of Data Center Maintenance, Managed Infrastructure Services and Hardware Solutions to customers located in Canada.  
 
CCC Investment Banking, Canham, Rogers and Holmberg Watson advised Mid-Range. Warburg Pincus, Plante Moran and Stikeman Elliot advised Service Express. 

 
About Mid-Range 

Mid-Range is a Gold IBM Business Partner specializing in cloud, managed infrastructure, professional services and more. Since 1988, Mid-Range has served customers of all sizes and industries across North America. For more information, visit midrange.ca.  
 

About Service Express 

Service Express is a leading data center solutions provider specializing in multivendor maintenance, managed infrastructure and hardware services. For more than 30 years, Service Express has worked alongside organizations worldwide to deliver results by maximizing infrastructure investments, refining IT strategies and adapting to evolving demands. Service Express continues to be recognized for its commitment to providing long-term, people-powered solutions that build lasting relationships and exceed expectations. For more information, visit serviceexpress.com. 

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About Service Express 

Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance and managed infrastructure solutions. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.      
 

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Agile Equity served as the financial advisor to ServIQ. For more information about Service Express and the company’s solutions, visit serviceexpress.com. 

About Service Express  
Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.     

About ServIQ 
ServIQ is a data center support provider specializing in third-party maintenance, managed services, hardware solutions and more. Since 2004, the company has transformed how organizations purchase, maintain and upgrade IT equipment. ServIQ works alongside some of the world’s largest brands and Fortune 500 customers. For more information, visit serviq.com. 

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Company’s world-renowned and unrivaled IT expertise now available across Ireland with engineers in a new Dublin base 

BEDFORD, United Kingdom/DUBLIN, Ireland, March 1, 2023 — Service Express today announces the opening of its new base in Dublin, Ireland. The data center solutions provider strengthens its position in Ireland, complementing existing business relationships and building on three decades of experience providing IT infrastructure and managed services solutions. 

Ireland has a thriving technology sector and is regarded as one of Europe’s key tech hubs, with many world-leading names such as IBM, Intel and Oracle having a presence in the country. Establishing the new site leads to increased service coverage for customers and partners of Service Express.  

“We’re delighted to extend our services into Ireland,” said Ron Alvesteffer, President and CEO of Service Express. “Our world-class IT infrastructure solutions can now be delivered directly to Irish businesses across all industries, and we look forward to deepening our relationship with our current customers and partners in Ireland.” 

“I’m truly confident businesses and organizations across Ireland, our nearest neighbor and a crucial area for business technology, will enjoy our unrivaled customer service,” said Carole Gilkes, Customer Director of Service Express Europe.  

“Ireland has a strong reputation for IT hardware and software engineers, and we’re delighted to have the opportunity to expand our engineering capability to support customers into Ireland. We have customers across many key industries in Ireland, such as financial services, retail and pharmaceutical industries. We plan to grow our engineering operations in Ireland as we expand this business. Our engineers have expertise with major technology companies such as IBM.” 

Service Express established a presence in Europe in 2020 with offices in Bedford, London and Wetherby. The IT infrastructure support and managed services specialist has a strategy to continue to grow its operations across Europe over the next few years. 

About Service Express  
 
Service Express is an international company headquartered in Grand Rapids, Michigan, with European headquarters in Bedford, UK. Service Express is an industry-leading IT infrastructure solutions provider specialising in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express helps IT teams to manage their IT infrastructure and to automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.       

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Ockwell has over 30 years of experience in global IT leadership, organizational transformation, defining IT strategies and leading companies to meet significant change and growth objectives. 

“I’m thrilled to announce the addition of Nick to our executive team,” said Ron Alvesteffer, President & CEO of Service Express. “Nick brings the right experience and a track record of developing and transforming teams by focusing on people, processes, and technology. Nick will be instrumental in helping us expand our global footprint while creating the best experience for our customers, partners and employees.”  

Before joining Service Express, Ockwell held CIO roles at Solifi, Ally Financial Services and Exeter Finance, where he led significant IT transformation initiatives to support rapidly growing companies. 

“Service Express’ people-first philosophy was one of the many reasons why I decided to join the leadership team,” said Ockwell. “Many companies say they care about people; the difference at Service Express is that you see people truly living and breathing it every day. I’m looking forward to bringing my expertise to build momentum as we expand into Europe and bring end-to-end solutions to our customers around the world.”  

About Service Express 

Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com. 

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GRAND RAPIDS, Mich., September 13, 2022 – Service Express, a leader in global data center and infrastructure solutions, today announced the acquisition of third-party maintenance (TPM) provider Sherlock Services based in Ohio. The acquisition complements Service Express’ current third-party maintenance offerings and brings expanded data center solutions to existing Sherlock Services customers.

Founded in 1991, Sherlock Services provides multivendor data center maintenance and hardware solutions for server, storage and network systems. In addition to over 30 years of industry experience, the company brings a talented team of US-based Level 2 and Level 3 Engineers to Service Express.  

“We’ve offered similar solutions and worked alongside Service Express for many years and have been impressed with the level of service the company provides,” said Ron Pollard, Co-Owner and President of Sherlock Services. “We look forward to offering our customers a widened portfolio of services and end-to-end data center support.” 

The acquisition of Sherlock Services strengthens Service Express’ technical team, brings additional OEM expertise and builds upon the company’s comprehensive third-party maintenance offerings.  

“Our primary goal throughout the acquisition is to ensure our people have the resources they need to develop skills and explore potential career opportunities,” said Greg Brumbaugh, Co-Owner & VP Operations of Sherlock Services. “We anticipate a seamless transition and look forward to what’s next with Service Express.”

Data center solutions delivered by Service Express offer Sherlock Services customers new options for their day-to-day needs beyond third-party support, including Hybrid Cloud and Managed Infrastructure solutions. Service Express continues to expand its offerings to provide customers with one source for end-to-end data center and infrastructure needs.   

“Sherlock Services has great reputation, and they serve their customers and employees well – making them a great fit for Service Express,” said Ron Alvesteffer, President and CEO of Service Express. “We’re thrilled to welcome Sherlock Services’ skilled team to Service Express and offer the company’s existing customers more depth and expertise for their data center!”

For more information on Service Express, visit serviceexpress.com. 

About Service Express 
Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.    

About Sherlock Services 
Sherlock Services is a data center solutions provider specializing in multivendor third-party maintenance (TPM) and hardware for server, storage and network systems. Since 1991, Sherlock Services has delivered data center support for its global customers. The company resolves hardware failures quickly and cost-effectively with local technicians and onsite parts. For more information, visit sherlockservices.com.  

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GRAND RAPIDS, Mich., July 5, 2022 – Service Express, a leader in global data center and infrastructure solutions, today announces the acquisition of managed services provider iTech Solutions Group and cloud hosting provider iInTheCloud. The acquisitions bring expanded IBM-specific offerings and IBM Gold Business Partner status to Service Express customers in the U.S. This deal replicates the company’s existing IBM services, expertise and IBM Gold Business Partner status in the U.K. to bring comprehensive solutions to customers internationally.  

Based in Connecticut, iTech has over 20 years of experience offering expert solutions as an IBM Gold Business Partner. The company has worked alongside financial services, manufacturing and retail organizations, helping customers leverage IBM i infrastructure strategies. The acquisition of iTech brings a team of certified technical consultants, IBM i system administrators and skilled technicians with a deep understanding of IBM Power® Systems. 
 
“At iTech, we take pride in our dedication to the success of our people and customers,” said Pete Massiello, President of iTech Solutions Group. “Joining Service Express gives us the ability to expand our service offerings to existing and new customers, which was challenging as a smaller organization. I’m looking forward to working with the Service Express team to create synergy and bring our solutions to more companies around the globe.” 
 
In addition to hardware solutions, consulting and managed services, iTech provides customers with IBM i cloud hosting solutions by utilizing iInTheCloud infrastructure. iInTheCloud is a cloud hosting provider with Tier III data centers built on IBM Power Systems to deliver secure, scalable and resilient solutions for companies running IBM i, AIX and PowerLinux.  
 
iInTheCloud allows organizations to host production, test, development or replicate environments to support disaster recovery and business continuity. The company’s Michigan-based data centers grant companies access to redundant power, cooling and communication feeds ensuring environments are highly available.  
 
“My focus has always been on creating flexible, reliable, and scalable solutions for IBM i and Power System customers around the Midwest,” said Larry Bolhuis, Co-President of iInTheCloud. “With Service Express’ headquarters only minutes from our data centers, the company has been the go-to service provider for many of our customers, as well as for iInTheCloud since its inception. I’m excited to expand our support options and capabilities for our new and existing customers.” 
 
Service Express offers an extensive portfolio of solutions, including data center maintenance, managed and infrastructure services designed to help customers maintain and evolve their digital IT strategies.  
 
“The acquisition of iTech and iInTheCloud accelerate the expansion of our managed and infrastructure service offerings to the U.S.,” said Ron Alvesteffer, President and CEO of Service Express. “We anticipate strong company growth as we continue to broaden and diversify our solutions, bringing a wider portfolio of services to customers in the U.S. and U.K.”  
 
For more information on Service Express and the company’s solutions, visit serviceexpress.com.   

About Service Express
Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed and infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express’ flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.  

About iTech Solutions Group
iTech Solutions, an IBM Gold Business Partner, helps organizations get the most performance, utilization and return on investment from existing or new IBM Power® Systems running IBM i, while ensuring critical business data is secure. Offerings include IBM Power Systems and storage, managed administration and OS subscription services, IBM i cloud hosting, OS Upgrades, PTF maintenance, HMC and FSP Upgrades, security assessments and remediation, HA replication solutions, DR testing, tape and disk encryption, virtual tape libraries, and more. For more information, visit itechsol.com.  

About iInTheCloud
iInTheCloud specializes in IBM i cloud hosting solutions by leveraging IBM Power® and IBM Flash Systems in its Tier III data centers. The company works alongside organizations to deliver secure, scalable and resilient solutions to meet specific system requirements. With iInTheCloud’s secure cloud, companies can consolidate workloads, increase server utilization, reduce capital costs, lower management costs, virtualize and provision memory, processor, and I/O resources. For more information, visit iinthecloud.com.

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Company Announces Expanded Portfolio of Data Center and Infrastructure Solutions for International Client Base Following Strategic Acquisitions  

GRAND RAPIDS, Mich., June 28, 2022 – Service Express, a global data center solutions provider, today announces the full integration of its 2021 UK acquisitions of Blue Chip and The ICC Group. Merging the three companies combines decades of expertise and over 1,000 talented individuals to build upon its foundation of providing exceptional maintenance, managed and infrastructure solutions to companies internationally.  

Service Express will continue strengthening its position in the marketplace as a major provider across financial services, manufacturing, retail and public sectors, helping its customers maintain and evolve their IT infrastructure.  

“This significant milestone marks an exciting time for our company, people and customers,” said Ron Alvesteffer, Service Express President and CEO. “Unifying three organizations with shared values and a passion for service will continue to distinguish Service Express as the leader in data center solutions.”   
 
“We look forward to strengthening our solutions and providing customers with one source for their data center and infrastructure needs, so they can focus on more critical priorities.” 

Service Express will continue to deliver its world-class Data Center Maintenance solutions globally with an expanded portfolio of Managed and Infrastructure services, including Hybrid Cloud, OS Managed Services, Disaster Recovery and Managed Service Delivery, specifically focusing on:  

• Strengthening its role in providing sustainable and eco-friendly solutions to protect critical resources, lower carbon emissions and reduce unnecessary waste.  
• Developing its Hybrid Cloud proposition and augmenting its strategic relationship in the UK with IBM as a Gold Business Partner. 
• Helping customers transform their digital journey by achieving improved end-to-end user experience and application performance. 
• Roll out ExpressConnect® technology internationally to bring an all-in-one solution to simplify data center support and optimize customer performance. 

• Providing exceptional customer experiences with an industry-leading Net Promoter Score (NPS) of 91. 
• Driving growth and revenue through its people-powered culture, customer-first commitment and dedication to innovation. 

“By bringing together over 1,000 passionate and talented individuals, we’re well-positioned to provide our customers with the very best data center and infrastructure solutions,” said Mike Hallam, Service Express UK Managing Director. “We look forward to upholding our commitment to serving people with secure and sustainable solutions as they transform their organizations for a digital future.”  

For more information on Service Express and its solutions, visit serviceexpress.com.  

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[GRAND RAPIDS, Mich., June 1, 2022] Global data center solutions provider, Service Express, today announced CRN®, a brand of The Channel Company, named the company #137 on its 2022 Solution Provider 500 list.   

CRN’s annual Solution Provider 500 ranks North America’s largest solution providers by revenue and serves as the gold standard for recognizing some of the channel’s most successful companies. With a combined revenue of more than $434 billion, this year’s list represents an impressive amount of influence and impact wielded by these companies on today’s IT industry and the technology suppliers they partner with.  

Service Express is dedicated to delivering best-in-class experiences for customers around the world. The company continues to improve and expand its portfolio of data center solutions to help IT professionals keep up with increasing demands. Service Express further proves its commitment to deliver exceptional support by its industry-leading Net Promoter Score (NPS) of 91.  

Service Express President and CEO Ron Alvesteffer said, “We’re pleased to have made the CRN Solution Provider 500 list. Through our global expansion, customer experience and innovation has remained a top priority. None of this would be a possibility without our people-powered team’s technical expertise, talent and dedication.” 

“The Solution Provider 500 list from CRN serves as the benchmark for the top technology integrators, strategic service providers, and IT consulting firms, making it an invaluable resource for technology vendors seeking to partner with today’s top-performing IT solution providers,” said Blaine Raddon, CEO of The Channel Company. “My congratulations go out to each of these companies for their extraordinary contributions to the continued growth and success of the IT channel.” 

CRN’s 2022 Solution Provider 500 list is available online at www.CRN.com/SP500 and a sample from the list will be featured in the June issue of CRN Magazine.  

About Service Express  
 Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed services, hardware solutions and more. Companies around the world trust Service Express to deliver reliable end-to-end support. With its flagship technology, ExpressConnect®, Service Express works alongside IT teams to automate and streamline support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.   

About The Channel Company 
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com 

Follow The Channel Company: Twitter, LinkedIn, and Facebook. 

© 2022 The Channel Company, LLC. CRN is a registered trademark of The Channel Company, LLC. All rights reserved. 

The Channel Company Contact: 
Jennifer Hogan 
The Channel Company 
jhogan@thechannelco.com 

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GRAND RAPIDS, Mich., April 5, 2022 – Service Express, the leading global data center solutions provider, today announces the acquisition of third-party maintenance (TPM) provider Trident Computer Resources based in New Jersey.

Founded in 1993, Trident provides data center maintenance and technical support to enterprise and Fortune 500 customers from gaming to healthcare, higher education and financial institutions. Trident supports a wide variety of OEM server, storage and network hardware in over 65 countries.

The acquisition of Trident aligns well with Service Express’ broader strategy to provide the absolute best experience for IT professionals in the data center worldwide. Solutions delivered by Service Express offer long-term Trident customers additional options for their IT infrastructure needs beyond multivendor support, including Cloud, Managed Services, Hardware Solutions and more. In the coming months, Trident customers will have the right parts locally stocked before placing a service ticket with the help of OnDeck® Predictive Sparing®.

“Trident is thrilled to join the Service Express team,” said Steve Studley, CEO of Trident Computer Resources. “Our companies have long been aligned in our ethos and commitment to service. Service Express brings extra resources and innovation to our newly combined customer base. In the coming months, our clients will see increased service offerings and additional tools through ExpressConnect® to improve their service experience.”

Service Express is the highest-rated solution provider in its space with an industry-leading Net Promoter Score (NPS) of 91 and has worked alongside IT teams to optimize performance in the data center for over 25 years. The company leverages multivendor expertise, a reliable global hardware distribution network that alleviates supply chain delays, and its proprietary technology, ExpressConnect, to provide companies with tools to automate support in the data center.

“Trident has a strong reputation for providing great multivendor support to enterprise customers around the world,” said Ron Alvesteffer, President and CEO of Service Express. “They’ve not only increased service levels but have also saved their customers significant dollars. Trident is a great fit, and we look forward to offering existing customers an expanded and innovative portfolio of data center solutions powered by Service Express’ best-in-class service.”

For more information on Service Express and the company’s unparalleled expertise, visit serviceexpress.com.

About Service Express

Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, cloud, managed services, hardware solutions and more. Companies around the world trust Service Express to deliver reliable end-to-end support. With its flagship technology, ExpressConnect®, Service Express works alongside IT teams to automate and streamline support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.

About Trident Computer Resources

Trident is a multivendor data center services provider specializing in third-party maintenance (TPM) and technical support for more than 20 years. The company supports clients across multiple industries, focusing on financial institutions, gaming, energy, government, healthcare and higher education.

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